Vthqo Return Policy – Store Credit

Effective Date: 16.04.2022

At Vthqo, we are committed to ensuring that you have a satisfying shopping experience with us. We understand that there may be occasions when you need to return a product. Refunds will be only be issued in the form of store credit not to your original payment method. To streamline this process and ensure fairness to all our customers, we have established the following Store Credit Return Policy:

1. Eligibility for Store Credit:

• You may be eligible to receive store credit for returned items if they meet the following criteria:

• The item is in its original, unused condition.
• The item is in its original packaging, including all tags, labels, and accessories.
• The return is initiated within 7 days of delivery and returned to us within 14 days of the purchase date.
• The item is not among the non-returnable items listed in section 3.

2. Return Process:
   • To request a return for store credit, please follow these steps:
   • Contact our customer service team at [email protected] to initiate the return process.
   • Provide the order number and the reason for the return.
   • You will receive instructions on how to package and ship the item back to us.
3. Non-Returnable Items:

• Personalized or customized items.
• Gift cards.
• Items marked as “final sale.”
• Items that have been used, damaged, or are not in their original condition.
• Sourced items, sale items, gift cards or Fragrances/Eu De Parfum.

4. Inspection and Approval:

• Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
• If the item passes inspection, we will issue store credit for the purchase price (excluding shipping fees, if applicable) in the form of a gift card or discount code .

5. Expiration of Store Credit:

• Store credit is valid for 12 months from the date of issue.
• Store credit can only be used for future purchases at vthqo.com

6. Refund for Defective or Incorrect Items:

•  If we shipped the wrong item or Item sent out is defective please contact us immediately so we can look into resolving the issue .

7. Return Shipping:

• You are responsible for the cost of return shipping, except in cases of defective or incorrect items as mentioned in section 6.

8. Questions and Assistance:

• If you have any questions or need assistance with the return process, please contact our customer service team at [email protected]

We reserve the right to update or modify this Return Policy at any time. Please check our website for the most up-to-date version.

By making a purchase from vthqo.com , you agree to abide by this Return Policy.

Thank you for shopping with us, and we appreciate your understanding and cooperation regarding our Return Policy.

 Vthqo Team